Privacy Policy

expertmobilerepair Private Limited, located at B-39, 1st Floor, Middle Circle, Connaught Place, New Delhi-110001, India (“we”, “our”, or “us”), is committed to protecting and respecting your privacy. This privacy notice, along with our Terms and Conditions, outlines how we handle your personal data when you use ourexpertmobilerepair Website and App (the “Platform”).

We may process your personal data in connection with your use of the Platform. This notice details our data collection and sharing practices, the uses of personal data, and how we protect it in accordance with data protection laws and your privacy rights. Please read it carefully.

This Statement applies to Personal Data processed by expertmobilerepair when you:

Visit our website (www.expertmobilerepair.com) or any other expertmobilerepair websites that reference this Statement (collectively, “Website”).
Use, download, or access any of our internet-based offerings, including mobile platforms, software, or applications (collectively, “Services”).
Visit expertmobilerepair branded social media sites.
Receive communications from us, including emails, phone calls, or other electronic messages.

We collect some information directly from you (for example, via forms you complete or products or Services you access, download, or otherwise obtain). This information generally includes:

Name, contact details, email ID, IMEI, and device details.
Your communications with expertmobilerepairpersonnel.
Content you post on our social media sites.
Information you provide on the Website, such as online questionnaires or feedback forms.
Information you provide when you subscribe to SMS services.
Information you provide when you create your account, including log-in credentials and preferences for the Services.

We also receive information indirectly from you through your use of the Services (for example, from observing your actions on the Website or to provision you with account access). This information generally includes:

Usage data collected automatically via web logs using various technologies, which typically do not specifically identify you or other individuals. Examples include IP addresses, device details, browser types, domain names, and other anonymous statistical data regarding aggregate usage.

Additionally, we collect Personal Data from other sources such as public records, publicly available sources or internet sites, vendors, data suppliers, service providers, commercially available marketing lists or registries, telephone directories, social networks (such as LinkedIn), news outlets, and related media. This data is generally limited to business contact information, such as names, contact information, job titles, IP addresses, and LinkedIn and other social media profiles.

Use of Personal Data expertmobilerepair uses your Personal Data when it is necessary to perform our obligations or exercise our contractual rights, when we have a legitimate business interest to process such data, when it is necessary to comply with applicable laws or regulations, or when we have your consent (where required under applicable law). If we rely on your consent, you have the right to withdraw it by contacting us as set forth below.

Such legal reasons are identified for the following common instances:

1. expertmobilerepair administers our website and provides services: Personal data is processed to perform our contractual obligations, where applicable. If we have not entered into a contract with you, such processing is based on our legitimate interest to manage and promote our business, operate and administer the website, provide and improve the services, and deliver requested content (e.g., when you request a quote on our website).

2. User registration: In accordance with our contractual obligations or legitimate interest to provide services, when you register for an account with expertmobilerepair, we process your personal data to register and administer your account, provide technical and client support, verify your identity, and send important account and service information.

3. Support requests: If you request that expertmobilerepair contacts you (e.g., for queries related to products and services), or if you contact us via the website, we process your personal data to fulfill your requests and communicate with you, or as required by contractual obligations.

4. Compliance, security, and functionality of website and services: For our legitimate interests in ensuring adherence to relevant terms, we process your personal data to review compliance with applicable usage. Personal data is also processed by tracking use of the website and services to perform our contractual obligations, where applicable, and to provide a secure and functional experience. If we have not entered into a contract with you, such processing is based on our legitimate interest in promoting the safety and security of the website, services, systems, and applications, and in protecting our rights and the rights of others. We reserve the right to monitor, investigate, and report any attempts to breach the security of the website or services, verify accounts and activity, and enforce our terms and policies.

5. Improving website and services; developing offerings: We process your personal data to analyze trends, usage, and interactions with the website and services to the extent necessary for our legitimate interest in improving the website and services, developing new offerings, and providing tailored content to personalize your experience with our services. In certain instances, we will process your personal data for such development by directly seeking your input (e.g., through feedback surveys).

6. Marketing communications; advertisement: It is our legitimate business interest to promote our website and services, grow our company, and advertise our offerings (whether via direct marketing or providing personalized content advertisements). We will process your personal data by sending certain marketing information and other communications solely as necessary to reflect such legitimate interests, or, if applicable, to the extent you have provided your prior consent.

Payments: When you provide financial information to us, expertmobilerepair processes your personal data to verify this information and to collect/process payments as needed to complete transactions and fulfill our contractual obligations.

Legal obligations: We may process personal data for legal and compliance reasons we believe are necessary or appropriate under applicable law. This may include responding to requests from courts, law enforcement agencies, regulatory bodies, and other public and government authorities; enforcing our terms of service or other terms and conditions; or protecting our rights, privacy, safety, or property, or those of others.

Tracking users’ use of the platform: We use various tools and collect information to understand how you use and interact with the platform. This includes details about your visit, such as your IP address, computer system details, device ID, browser details, location, connections, and any information collected through cookies, web beacons, and behavioral targeting/retargeting. Most of this data is collected automatically. For more information, please refer to our cookies policy.

Disclosure of Your Information

expertmobilerepair may share Personal Data as follows:

1. Contracted Service Providers: To provide our Services and conduct business operations, we may share Personal Data with contracted service providers. These include entities that handle hosting, system administration, payment processing, analytics, marketing, data enrichment, and client support. These providers only receive the Personal Data necessary to perform their designated services for expertmobilerepair and are prohibited from using it for any other purpose.

2. Your Employer: If you are an authorized user of our Services or have registered using your corporate email address, we may share Personal Data with your employer. This is necessary to provide you with access, verify accounts and activity, investigate suspicious activity, or enforce our terms and policies.

3. Mergers or Acquisitions: In the event of a merger, acquisition, consolidation, change of control, corporate divestiture, or dissolution, we may disclose necessary Personal Data. Such information will be governed by the privacy policies of the acquiring entities. We will use reasonable efforts to notify you of any transfer of Personal Data to an unaffiliated third party, in accordance with applicable laws.

4. Data Analytics: Occasionally, we may share non-personal, anonymized, and statistical data with third parties to help expertmobilerepair with analysis and improvements. We may also use anonymous, aggregated utilization data for typical business operations, such as governance reporting.

5. Public Forums: If any part of the Website or expertmobilerepair-branded social media sites permit public forum posting, the Personal Data you choose to post, share, upload, or make publicly available may be visible to others. Avoid posting or sharing confidential information or information about others without permission. We may use the information you provide to personalize your experience and make content recommendations.

6. Friends/Acquaintances: expertmobilerepair cannot control what your friends or acquaintances do with the information you share with them. Once displayed on publicly viewable web pages, information can be collected and used by others. To request removal of your personal information from our blog or community forum, please contact us at Support@expertmobilerepair.com. In some cases, we may not be able to remove your personal information, but we will inform you if this is the case and explain why.

7. Invitations/Referrals: We may provide a feature allowing you to invite or refer a friend to join expertmobilerepair or use our services. If you provide a friend’s email address for this purpose, we will use it only to send a one-time invitation. Your friend can contact us at Support@expertmobilerepair.com to remove their information from our database.

Using Your Data in Accordance with Data Protection Law

Data Protection Law requires that we meet certain conditions before we can use your personal data as described in this privacy notice. Depending on the activities we are carrying out, we will rely on one of the following conditions to use your personal data:

1. Consent:
We may provide you with promotional offers related to our services or products if you have given your consent (where required under Data Protection Laws). We may contact you by mail, email, phone, or electronic notifications (if you have agreed to these methods) to provide information on your requested service or product. You can change your marketing preferences at any time by contacting us as outlined in section 14 below.

2. Legitimate Interests:
It is in our legitimate interests to collect your personal data as it provides us with the information needed to offer our services and make our Platform available. This involves a balancing test of our interests in using your personal data (e.g., to provide you with access to the Platform and prevent fraudulent activity) against your rights under Data Protection Law (e.g., to not have your personal data sold to third-party marketing companies without your knowledge). We will always act reasonably and consider your

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Substantial Public Interest
We may process your personal data if it’s necessary for substantial public interest, based on data protection laws.

Data Protection
If we intend to use your personal data for purposes not outlined in this notice, we will inform you of the proposed new purposes before using your data.

Retention Period
We retain personal data based on business and legal needs. The duration for which we keep your data depends on the purpose for which it was collected and any related legal requirements. Typically, we keep your data to:
– Address questions or complaints;
– Demonstrate fair treatment;
– Comply with regulatory obligations;
– Maintain records as required by applicable rules.

We may also retain your data for legal, regulatory, or technical reasons (e.g., for historical insurance claims). If data is used for research or statistical purposes, we ensure your privacy is protected. If your employer has instructed us to process your personal data, we follow their retention instructions.

Location of Processing

expertmobilerepair operates and processes personal data solely within India. Some service providers may process data outside your jurisdiction, in countries that may not offer the same level of data protection. However, we ensure your data is protected in compliance with applicable laws by using appropriate agreements or standard contractual clauses approved by the European Commission (Art. 46 GDPR).

Minors
expertmobilerepair services are intended for business clients and not directed at minors. Transactions are available only to individuals who can form legally binding contracts as per the Indian Contract Act, 1872. If you’re under 18, you may use our platform only with the supervision and consent of a parent or legal guardian. We do not knowingly collect personal data from minors under 18. If you believe we have collected such data, please contact us as outlined in section 14, and we will remove the data.

Security of Personal Information
We store your data on secure servers and enforce strict security measures. Access to your data is limited to employees, affiliates, and third-party service providers who need it to deliver services. While we take comprehensive measures to safeguard your data, no security system is foolproof. We cannot guarantee the absolute security of data transmitted over the Internet.

We comply with General Data Protection Regulation (GDPR) and ISO 27001:2013 standards, and we ensure data security through various measures, including role-based access and partnerships with entities maintaining similar security standards.

How We May Contact You

Service Communications: We will communicate with you regarding your transactions with us.
Marketing Communications: With your permission, we may send updates and offers via email or SMS. You can unsubscribe at any time.
Customer Feedback: We may reach out for feedback on your experience.
Queries and Complaints: We may contact you to address any questions or complaints.

Your Data Rights
You have several rights under data protection laws, including:

Right to Access: You can request access to your personal data.
Right to Rectification: You can request correction of inaccurate data.
Right to Erasure: You may request the deletion of your data under certain conditions.
Right to Restrict Processing: You can ask us to limit processing under specific circumstances.
Right to Data Portability: You can request your data in a machine-readable format or have it transferred to another organization.
Right to Object: You can object to the processing of your data, including for promotional purposes.
Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time. This may affect the services we can provide to you.

These rights are subject to exemptions in cases of public interest or legal privilege.

Updating Information
It’s crucial to keep your personal data accurate. You should notify us of any changes to your data via your platform profile or by contacting us as detailed in section 14.

Modifications to Privacy Notice
We may modify this privacy notice, our cookie notice, or related documents at any time. Changes take effect when posted on the platform. This notice was last updated on May 10, 2021.

Questions and Complaints
For any questions or concerns regarding this privacy notice, please contact us at support@expertmobilerepaircom. If you’re dissatisfied with how we’ve handled your data, you can file a complaint using the contact details provided or with a relevant supervisory authority.